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Refunds & Returns

Right of withdrawal for consumers

Any natural person who engages in a legal transaction for reasons that are primarily unrelated to their independent professional or commercial activity is considered a consumer.

Right of withdrawal

Our regular 14-day return period is in effect. In most cases, we are unable to provide you with a refund or exchange after 14 days have passed after receiving the products or if the product has been opened or used ( seal broken).
If you ordered one or more items as part of a single order and they are being delivered consistently, the cancellation period is 30 days from the day you or a third party you selected, who is not the carrier, took or has taken possession of the products;

You the customer is also liable for the returns postage costs

 

  • If you bought multiple items as part of a single order and they were delivered individually, the day on which you or a third party you identified, who is not the carrier, took or has taken possession of the last good.-

  • The contracting party is responsible for paying any customs fees that arise from the return shipment. Customs duties will be subtracted from the return amount if this is not achievable.

  • You must notify us (support@milkyskincosmetics.com) in writing of your decision to withdraw from this contract in order to exercise your right to do so.

Exclusion of the revocation right

Contracts for the supply of sealed items that are unsuitable for return due to sanitary concerns if their seal has been removed after delivery are excluded from the right of revocation, unless we and you have agreed otherwise.

Returns

To be eligible for a refund, the following conditions must be satisfied:

  • The following conditions must be met:

  • The items are brand-new and undamaged; - The things are still sealed in their original packaging;

  • The support team has been contacted;

  • The items were returned within 30 days after receipt.

  • You the customer is also liable for the returns postage costs

Please send an email to support@milkyskincosmetics.com to get in touch with our customer care department if you have any questions.
 

Cancellation Period

Following the placement of the order, the cancellation time is 2 hours for express shipment (2 business days) and 24 hours for normal shipping (7-12 business days).

 

Exchange (if necessary)
Only in the case of defective, damaged, or initiated returns will we replace things within 30 days. Replacement items are not refundable or claimable.

To cancel please email support@milkyskincosmetics.com

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